Effective Date: December 27, 2017
Lingokids is founded on the principle of improving the world’s access to quality education and we are committed to providing an educational, entertaining, and safe service for kids and parents. We know that you care about how your family’s personal information is used and shared, and we take your privacy and safety very seriously. We are extremely sensitive to family and educator concerns about their and their children’s personal information and safety.
We will never include any pop-up ads or other advertisements directed at children. In addition, Child Users are blocked from accessing external links, which will only be available if an Adult User enters a password or answers a security question.
We collect information, including Personal Information, when you:
We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Service.
A. Consent to Record the Class. We record every Class participated by both Student and Online Teacher, including the videos and voices of the Student and Online Teacher and any user present. We also record every Class of the Online Teacher. The purpose of recording each Class is to allow the parent to review the study situation of the Student and to allow us to manage the performance of Online Teachers. The recorded videos will be kept strictly confidential and will be for our internal use only. We will not disclose the recorded videos to the public or share the recorded videos with any third parties without the parents’ and Online Teacher’s express consent except in the case that we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy or liquidation where the business will not continue as a going concern, receivership, sale of the Company’s assets, or transition of the Services to another provider.
B. Payment Information. If you make any purchases through our website, such as for Classes, We may collect certain information regarding your purchase (such as your name and zip code) as necessary to process your order. You will be required to provide certain payment and billing information directly to our payment processing partners, including your name, credit card information, billing address and zip code.
C. Using the Services. We collect information that you submit to us through our website. For example, when you post comments, make a purchase, take or teach a Class, modify any Classes purchased, we will collect the information you include in these submissions, including any Personal Information.
As an Online Teacher, when you create your Teacher Account, you will be required to provide certain Information, including your first and last name, a username (which will be your email address), the country in which you reside, your nationality, your gender, your time zone, and a password. If you are a teacher, we collect and store all of the additional information that you provide to us in your profile including employment information. This may include: your time availability, your location, pictures and videos you choose to post, your phone number, address, Skype accounts, or other information.
D. Messages. We collect and process information you provide, including any Personal Information, in the context of composing, sending, or receiving messages through our Company’s messaging function and we may collect information about your use of our Services. This includes testimonials, which may contain Personal Information.
E. Customer Support. We collect all information that you provide to us, including any Personal Information, when you contact us for customer support purposes.
F. Cookies, Automatic Data Collection, and Related Technologies. As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
The information we collect automatically helps us to improve our website and to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
We use information collected from you to:
Provide, administer, and facilitate your use of our Services, including to display customized content; process or fulfill your request(s) and/or order(s) for Classes, products, services, information or features; communicate with you concerning your account by:
Responding to your questions or concerns;
Emailing you information or providing in app messages about your progress in Classes, rewards programs, new services, new features, promotions, newsletters, and other available Classes, which you can opt out of at any time; Sending push notifications to your wireless device to provide updates and other relevant messages. You can manage push notifications from the "options" or "settings" page for the mobile application.
Understand and improve the services and develop new products, services or features;
Enable user-to-user communication and interaction;
Manage your account preferences, establish your profile and registration information;
Facilitate the technical functioning of our Services, including without limitation to troubleshoot and resolve issues, secure the Services, and prevent fraud and abuse;
Respond to customer support questions and issues and resolve disputes; Create, review, analyze and share technical information; Analyze trends and user traffic, track purchases and usage information; Advertise our Services on third party websites or mobile applications; Market, process or fulfill promotions administered or sponsored by us; Solicit feedback from users; As required or permitted by law; As we, in our sole discretion, otherwise determine to be necessary or required to ensure the safety and/or integrity of our users, employees, third parties, members of the public, and/or our Services; Identify unique users across devices; or Tailor advertisements across devices.
Aggregate Data. We may de-identify and aggregate information collected through the Service and use it for any lawful purpose.
Child User Information. Information collected from Child Users may be used:
To measure a Child User’s performance in activities and to adapt a Child User’s learning experience to the Child User’s learning needs.
To analyze, provide progress reports on, or provide an assessment of a Child User’s performance.
Information collected from Child Users is never used to market to Child Users. Specifically, Personal Information collected from Child Users will never be used to serve targeted advertising, to build behavioral marketing profiles, or be shared with independent third parties for marketing purposes.
Both Adult and Child User Information. Information collected from both Adult and Child Users may be used:
Online Teacher Background Check. In order to promote the safety and integrity of the Site and Service, as an Online Teacher you authorize us to utilize third party service providers to use your Personal Information to scan on an ongoing basis a variety of sources, which may include, but are not limited to, national criminal databases, sex offender registries, certain media streams, terrorist watch lists, criminal and fugitive watch lists, fraud watch lists, law enforcement reports, and other data to assist us in verifying the information you provide us (such as your name, address, email address, etc.). The results of any Verification Checks will be made available to us. For the legitimate business purpose of protecting the safety and integrity of the website and users, you authorize us to utilize a third party consumer reporting agency to use your Personal Information to run periodic background checks on you when you register with us.
About Users with the Online Teacher. We may share Class information, course, assignment, and quiz completion activity, and certain registration information and profile information with Online Teachers for the Classes in which you purchase or for which you request information. If you communicate with an Online Teacher, such as by asking a question, that Online Teacher will be able to view your name. By using the Services, Adult Users hereby consent to our sharing of your information to Online Teachers. For sharing of Child Users’ data, please see the below Children’s Privacy section. We do not control how Online Teachers treat such information and are not liable for their use of such information.
About Online Teachers with the User. We may share Class information, certain registration information and profile information such as your name, company email address, video, image or other information with parents and children that are using the Service. If you communicate with a User, such as by asking a question or teaching a Class, that User will be able to view your name and other information like an an email address. We will never share your phone details, payment details, or other sensitive information with a user. If you have concerns with what information is shared with users email firstname.lastname@example.org.
Online Forums. If you post information in a Company forum, for example, the Online Teachers Forum, that information may be viewed by any Site Visitor or Registered User who accesses the forum.
Third Party Business Partners, Service Providers, Contractors or Agents. We may share your information with third party companies that perform services on our behalf, including for payment processing, order fulfillment, video conferencing, scheduling, data analysis, marketing services, advertising services (including but not limited to retargeted advertising), e-mail and hosting services, and customer services and support. We may also share your information with third party companies that we partner with to provide certain services to you in connection with the Services. Those partners’ collection and use of information is subject to their privacy policies and other terms. You should review such privacy policies, terms, and other agreements.
Analytics and Data Enrichment Services. We use third-party analytics to help understand your usage of our Services and to improve our Services. We may provide your contact information, registration information, technical information, usage data, or de-identified data or to data enrichment services, which match such information with publicly available database information, including contact and social information from other sources, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses. We use this combined information to communicate with you in a more effective and customized manner.
Marketing. We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. The Services may allow you to opt-in to receive communications from third parties. If you give us your permission to share your Personal Information with such third parties, then you may receive communications from such third parties and you are solely responsible for your engagement with such third parties.
As Required By Law and Similar Disclosure. We may access, preserve, and disclose your Personal Information or other account information if we believe doing so is required or appropriate to (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our or others’ rights, property, or safety.
Consent. We may also disclose your Personal Information with your permission.
The Children's Online Privacy Protection Act of 1998 and its rules (collectively, "COPPA") require us to inform you, as parents and legal guardians (as used in this section, "parents") about our practices for collecting, using, and disclosing Personal Information from children under the age of 13 ("children"). It also requires us to obtain verifiable consent from a child's parent for certain collection, use, and disclosure of the child's Personal Information.
This section notifies parents of:
The types of information we may collect from children.
How we use the information we collect.
Our practices for disclosing that information.
Our practices for notifying and obtaining parents' consent when we collect Personal Information from children, including how a parent may revoke consent.
Information We Collect from Children. Children can access some parts of our website and its content and use some of its features without providing us with Personal Information. However, most content and features of the Classes and Services are available only to Students of the registered accounts and require us to collect certain information, including Personal Information, from them. In addition, we use certain technologies, such as cookies, to automatically collect information from our users (including children) when they visit or use the website.
We only collect as much information about a child as is reasonably necessary for the child to participate in the educational activity in our Services, and we do not condition his or her participation on the disclosure of more Personal Information than is reasonably necessary.
Information We Collect Directly. We/the Online Teacher assess the academic level of the child while taking Classes, and the child will be required to disclose information relating to his or her education during this process. The child will also be required to provide questions, answers, comments and other information when taking the interactive online Class with the Online Teacher (including, but not limited to Class, assignment, and quiz completion activity, interchanges with the Class Online Teachers, answers to questions, writing exercises and other items submitted to satisfy the Class requirements). We may request additional information from your child, but this information is optional. We specify whether information is required or optional when we request it.
Consent to Record the Class. We record every Class participated in by both Student and Online Teacher, including the videos and voices of the Student and Online Teacher and any other Adult User present. The purpose of recording each Class is to allow the parent to review the study situation of the Student and to allow us to manage the performance of Online Teachers. The recorded videos will be kept strictly confidential and will be for our internal use only. We will not disclose the recorded videos to the public or share the recorded videos with any third parties without the parents’ express consent except if we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy or liquidation where the business will not continue as a going concern, receivership, sale of the Company’s assets, or transition of the Services to another provider.
For any Student under the age of thirteen, a parent must be present during the first Class session over video call. Prior to teaching the student, we will ask the parent for their consent to have the video call and/or record the Student during this and all future Class sessions. If the the parent does not consent, any recordings will be deleted from Lingokids possession.
If the parent decides to revoke a prior consent to our current recording practice at any time, we will discontinue recording the Classes after receipt of the parent's request. If a parent requests for the prior recordings to be deleted, any prior recording of the Student will be deleted from Lingokids possession.
We will use this live video method to obtain your consent to our collection of other Personal Information from your child, whenever applicable.
Automatic Information Collection and Tracking. We use technology to automatically collect information from our users, including children, when they access and navigate through the website and use certain features. The information we collect through these technologies may include:
We may combine non-personal information we collect through these technologies with Personal Information about you or your child that we collect online.
How We Use Your Child's Information. We use the Personal Information we collect from your child to:
Our Practices for Disclosing Children's Information. We do not share, sell, rent, or transfer children's Personal Information other than as described in this section:
Accessing and Correcting Your Child's Personal Information. At any time, you may review the child's Personal Information maintained by us, require us to correct or delete the Personal Information, and/or refuse to permit us from further collecting or using the child's Personal Information.
You can review, change, or delete your child's Personal Information by sending us an email to email@example.com. To protect your privacy and security, we may require you to take certain steps or provide additional information to verify your identity before we provide any information or make corrections.
An Adult User or Online Teacher can review or change the information they provided when registering for the Services, including by adding or removing Child Users to the Account, by updating information through the Parent Section of the Services or, for Teacher Accounts, by emailing Company support. In addition, at any time, Users may contact us to request that we provide for their review, or delete from our records, any Personal Information they have provided about Child Users associated with their Account, or to cease collecting Personal Information from those Child Users, as applicable. Please keep in mind that a request to delete Personal Information may lead to cancellation of your Account.
When we change or delete any Personal Information at your request, we will make good faith efforts to make the changes in our then active databases as soon as reasonably practicable. Changing setting options may not result in immediate changes to the settings, which are subject to our operations and maintenance schedules.
In certain sections of the Services, we may include links to external websites or applications (for example, Facebook and Twitter). However, in order to protect children from accessing these external websites, an Adult User will be required to enter a valid password or answer a security question. These websites and applications are governed by their own privacy policies or information collection practices, which may be substantially different from ours. We encourage you to review the privacy policies and information collection practices of those linked websites and apps, as those parties’ practices are not subject to this policy.
We store information about users on servers primarily located in the United States and we may also store such information on servers and equipment in other countries. If you are accessing our Services from outside of the United States, please know the data and personal information you submit may be transferred to and stored on servers in the United States or other countries. The data protection and other laws of the United States and/or other countries might not be as comprehensive as those in your country. By submitting your data and/or using our Services, you consent to the transfer, storing and processing of your data in and to the United States and other countries where we may choose to store data.
California residents have the right to receive, once a year from us: a) information identifying any third party company(ies) to whom we may have disclosed (within the previous calendar year) your Personal Information for that company's direct marketing purposes; and b) a description of the categories of Personal Information disclosed. If you are a California resident and wish to obtain such information, submit a request to us at firstname.lastname@example.org with "Request for California Privacy Information" as the subject line and in the body of your message. Only information required to be disclosed by law will be included in our response.
Mailing address: Monkimun Inc 427 N Tatnall St #42597 Wilmington, Delaware 19801-2230 USA,
Attention: Legal Department
Phone: (+34) 914511343
Email address: email@example.com